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ForHousing Trust Repair Enquiries

If you wish to report a repair, or you have any enquiries or concerns regarding City West Housing Trust repairs or investment program, please contact us on our 24 hour repairs line 0300 123 5522. If you need to report an emergency repair, please contact the same number and you will be transferred through to our emergency out of hours team.

Who to contact



Where to go


Time / Date Details

When is it on

Monday to Friday 8.00am to 6.30pm and Saturday 8.00am to 12.00pm


Referral Details

Emergency repairs

To report an emergency repair always call 0300 123 55 22. Outside of office hours you will automatically be connected to our out of hours service.

Text message

You can also text the Service Centre directly. Send your message to 67200 with your enquiry details.


Call 0300 123 55 22. You can also visit your local area office to use the computers or the Freephone in reception.