The helpline is a 'one stop shop' for parents of disabled children whenever they need answers. The freephone helpline offers advice and information on any aspect of caring for a disabled child. It aims to provide a very wide range of general and specialist information, covering medical conditions, services and rights. In addition, the online service provides information, support and social networking. The special education needs advice service offers comprehensive advice and information to parents who have a child with special educational needs.