Independent NHS Complaints Advocacy

The Health & Social Care Act establishes a right to advocacy to support people wishing to make a complaint about the NHS.

We will provide you with guidance on how to make a complaint. If you find it difficult to be involved in the complaint process, a dedicated NHS complaints advocate can:

• Help you compile all the issues you wish to raise in the complaint
• Help you write letters and support you to prepare for and attend meetings
• Answer questions to help you make decisions

We will represent your views, your wishes and your beliefs, not those of others who may be involved, and we will help you communicate these.

We will help you understand the NHS complaints process, and support your involvement and participation.

We offer one to one support in private, and our service is free, confidential and independent.