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Navigate Scope

The Navigate Service is designed for parents who have a child on the pathway to diagnosis, or who have a child diagnosed with a disability or impairment within the last 12 months.


Navigate will offer parents six weeks of phone based and online mentoring designed to provide emotional and practical support at the start of their journey as a parent to a disabled child.  Parents will be allocated a personal adviser who they will speak with on a weekly basis;  the service is entirely parent-led, and parents will choose the focus of the support.  However, we are not able to advise or assist on benefit claims or specific condition management.


Parents will need to self-refer into the service and can access more information and our online referral form here: or call us on 0808 801 0510.

Who to contact

Contact Name

Where to go


Time / Date Details

When is it on
The Navigate office is open weekdays, 9am to 5pm. Appointments with your adviser can take place outside of these office hours, and include weekday evenings or Saturday mornings


Referral required
Referral Details

This service is for parents who can self-refer via the phone or the online form.

Other Details

Other notes

The Navigate service is for parents of children aged 0 - 18 years old with any impairment diagnosed within the last 12 months or on the pathway to diagnosis.


Table of costs
Table of costs
AmountCost Type