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Diabetes UK Careline


The Diabetes UK Careline is a dedicated diabetes helpline for all people with diabetes, their friends, family, carers and healthcare professionals.

The confidential helpline is staffed by professional counsellors who have extensive knowledge of diabetes. They can provide information about the condition, take the time to talk things through and explore emotional, social, psychological or practical difficulties.

How can Careline help?

We can help with queries about a range of topics. Here are just a few examples of the questions we are often asked:

  • I've just been diagnosed. What should I do now?
  • I'm finding it difficult to accept the diagnosis – how do I cope?
  • What can I and can't I eat? Can I still drink alcohol?
  • What are the different types of tablets and insulin? What are the possible side effects?
  • When and how often should I test?
  • What should my blood glucose levels be? What if they go too high or too low?
  • What's the law about driving?
  • I'm about to go on holiday abroad. How do I keep my insulin cool in a hot country? What else do I need to consider when travelling?
  • My child has diabetes and finds it hard to give up his treats. Why don't you recommend diabetic chocolate and sweets?

Not everyone has a specific query, some just call simply to talk through their concerns or how they’re feeling.

Please be aware that we don't have access to your medical records, so you may need to go back to your healthcare team for answers to some questions.

Who to contact


Time / Date Details

When is it on
Monday to Friday 9am to 6pm