We know the difference being able to access appropriate, timely support can make to families in crisis, knowing there is someone at the end of the phone who will listen to them. And we know the longer term impact of early intervention with families, such as through the ParentChild+ programme, which supports the home-learning environment, and our family befriending programmes.

The expertise of our staff and volunteers is at the heart of everything we do, and we work together with them to support families through our range of services. We have always been a volunteer-led organisation and we simply could not do it without our 300+ volunteers, who work alongside our dedicated staff team. Many of our volunteers began their relationship with us as service users but have stayed to support others on their journey – a testament to the support they themselves received.

Our crisis support, provided for over 40 years through our helpline, has always been at the heart of what we do. Over the last year, demand has continued to outstrip our ability to help as many families as we want to. We have built up long-standing programmes in the areas we work in across England, providing support to thousands of families through our befriending services.

For emotional support, information, advice and guidance on any aspect of parenting and family life, call us free on 0808 800 2222, email us, chat with us online or visit our forum.