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Family Lives

We know the difference being able to access appropriate, timely support can make to families in crisis, knowing there is someone at the end of the phone who will listen to them. And we know the longer term impact of early intervention with families, such as through the ParentChild+ programme, which supports the home-learning environment, and our family befriending programmes.

The expertise of our staff and volunteers is at the heart of everything we do, and we work together with them to support families through our range of services. We have always been a volunteer-led organisation and we simply could not do it without our 300+ volunteers, who work alongside our dedicated staff team. Many of our volunteers began their relationship with us as service users but have stayed to support others on their journey – a testament to the support they themselves received.

Our crisis support, provided for over 40 years through our helpline, has always been at the heart of what we do. Over the last year, demand has continued to outstrip our ability to help as many families as we want to. We have built up long-standing programmes in the areas we work in across England, providing support to thousands of families through our befriending services.

Who to contact

Contact Name
Helpline
Telephone
Email
askus@familylives.org.uk
Website
Family Lives
Family Lives Forum website

Time / Date Details

Time of day
Afternoon
Evening
Session Information
Helpline- Monday - Friday 9:00am - 9:00pm
Helpline- Saturday and Sunday 10:00am - 3:00pm

Availability

Referral required
No