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This website is run by Salford City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • some downloadable documents (PDF/Word documents) aren’t fully accessible to screen reader software
  • there are some colour contrast issues
  • some pages have multiple form labels
  • some pages have empty buttons
  • some images have missing alt text
  • some linked images are missing alt text
  • some pages have empty links

What to do if you cannot access parts of this website

If you need information on this website in a different format please email

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please email

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
  • The nature of your disability, if any.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you’d like to phone us please see our how to phone us page.

To visit us in person see our how to find us page for our office locations.

Technical information about this website’s accessibility

Salford City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Issues with PDFs and other documents

Some of our PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working our way through these and plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Other issues

The colour of the text and the colour of the background are not in sufficient contrast to each other; this fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum))

We are working our way through these issues. 

Some pages have empty buttons. When navigating to a button, descriptive text must be presented to screen reader users to indicate the function of the button. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 (link purpose (in context)).

We are working our way through these issues. 

Some pages have multiple form labels. A form control should have at most one associated label element. If more than one label element is associated to the control, assistive technology may not read the appropriate label.

We are working our way through these issues. 

Some images have missing alt text. Each image must have an alt attribute. Without alternative text, the content of an image will not be available to screen reader users or when the image is unavailable.

We are working our way through these issues.

Some linked images are missing alt text. Images that are the only thing within a link must have descriptive alternative text. If an image is within a link that contains no text and that image does not provide alternative text, a screen reader has no content to present to the user regarding the function of the link.

We are working our way through these issues.

Some pages have empty links. If a link contains no text, the function or purpose of the link will not be presented to the user. This can introduce confusion for keyboard and screen reader users.

We are working our way through these issues.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet.

Content that’s not within the scope of the accessibility regulations

PDFs and other downloadable documents published before 23 September 2018.

How we tested this website

This website was last tested in September 2020. The test was carried out by Salford City Council using a suite of browser-based accessibility reporting tools and the NVDA screen reader. We tested our main website platform, available at

What we’re doing to improve accessibility

We regularly review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

This statement was prepared on 18 September 2020. It was last updated on 18 September 2020.